Terms of Use

We're excited to be your go-to choice for your transportation needs. Our promise to you is to respect your privacy which is super important to us and as such we will never sell or share your personal information with any third party. You can relax knowing that all our drivers have passed thorough local background checks, ensuring your safety and comfort throughout your journey. We take great pride in being a responsible and reliable service, always aiming to give you the best travel experience possible. By choosing Yaad Rides Jamaica you are not just booking a ride, you are becoming part of our story. If you have any questions or need assistance, we're here to help and we have some key pointers listed below. Thank you for trusting us with your travel adventures!

Booking Confirmation

A booking confirmation will be sent once we are in receipt of your payment. Your booking confirmation will include your booking reference number, your confirmed pickup and drop off location, the name of your assigned driver, and the drivers contact information. Additionally, you will be provided detailed instructions about where to meet us for pick up at arrival.

Cancellation Policy

To cancel or reschedule your reservation without penalty, please provide at least 24 hours' notice. Cancellations made less than 24 hours before the scheduled time will incur a fee of 50% of your reservation's total, no-shows will be charged the full service cost. For cancellations, please contact us via phone at 1(876) 462-8451 or 1(658) 209-4014, email at yaadridesja@gmail.com, or through our website chat box. We understand emergencies happen; please reach out if you believe your situation warrants an exception. Thank you for your understanding.

Payment Terms

To secure your reservation and ensure that we can provide you with the best possible service, full payment is required at the time of booking your ride. This policy helps us maintain our commitment to availability and high-quality service for all clients. Your payment guarantees your time slot and allows us to prepare adequately for your needs. Should you need to cancel or reschedule, please refer to our cancellation policy. Thank you for your understanding and cooperation.

Luggage Allowance

Each guest is allowed to bring up to two full-size suitcases and one carry-on item. This allowance ensures that all passengers have sufficient space for their belongings while maintaining comfort and safety during travel. Please note that bringing extra luggage can cause complications during travel, including delays and limited storage space. If you have any questions about your luggage or need further assistance, please do not hesitate to contact us. Thank you for your cooperation and understanding.

Waiting Time

For your convenience, we provide a complimentary waiting time of 60 minutes for airport pickups. This allows you ample time to navigate through baggage claim and customs without any added stress. Our goal is to ensure a smooth and comfortable experience from the moment you arrive. If you need any further assistance or have special requests, please feel free to contact us.

Client Conduct

Our company is committed to providing a safe, respectful, and enjoyable experience for all our clients. To achieve this, we expect clients to conduct themselves with courtesy and professionalism at all times. It is essential to listen to and follow all instructions given by our drivers , and team members as these guidelines are designed to ensure your safety, comfort, and overall satisfaction. Adhering to these instructions helps us maintain high service standards and allows us to address any concerns promptly and efficiently. We value your cooperation and appreciate your understanding, as it contributes to a positive experience for everyone involved. Thank you for choosing our service, and we look forward to serving you.

Liability

While we strive to provide the highest level of service and care, we are not responsible for any damage to personal belongings during transit. Our staff will make every effort to return any lost items; however, it is the client's responsibility to ensure that all personal belongings are accounted for at the drop-off location. We recommend double-checking your items before exiting the vehicle to avoid any inconvenience. If an item is recovered inside the vehicle, it will be tagged and placed in our lost and found and it is your responsibility to claim your missing item. Thank you for your understanding and cooperation.

Health & Sanitation

The health and safety of our clients are of utmost importance to us. We have implemented rigorous cleaning and sanitation protocols to ensure a clean and hygienic environment for every client. Our vehicles undergo deep cleaning and sanitization procedures between each use including thorough disinfection of high traffic touch surfaces. Additionally, we provide hand sanitizer onboard for your convenience and peace of mind. These measures are part of our commitment to prioritizing your well-being and maintaining a safe and comfortable environment for all. Rest assured that we are dedicated to upholding the highest standards of health and safety at all times.

Safety

We take great pride in the professionalism and integrity of our team. Every member of our staff has undergone extensive background checks, including security screenings, to ensure the highest level of safety and security for our clients. Furthermore, our staff members have obtained all necessary certifications and regulatory clearances required to provide our services with excellence and compliance. You can trust that our team is fully qualified and dedicated to delivering exceptional service while upholding the highest standards of professionalism and integrity.

Contact Information

To ensure seamless communication and efficient service, it is required that clients provide accurate contact information at the time of booking. This includes your best contact number and email address. Accurate contact details allow us to provide important updates, confirm your booking, and reach you promptly if necessary. Your cooperation in this matter helps us deliver the best possible service and ensures a smooth experience for you. Thank you for your attention to this important detail.

Emergency Contact Information

For your safety and peace of mind, we require all clients to provide an emergency contact when booking our services. This information is crucial in ensuring that we can promptly reach someone on your behalf in case of any unexpected situations or emergencies. Your emergency contact details will be handled with the utmost confidentiality and used only when necessary to ensure your safety and well-being. We appreciate your cooperation in providing this essential information, as it helps us maintain a secure and reliable service for all our clients.

Vehicle Damage Responsibility

We strive to maintain all vehicles in pristine condition for the comfort and safety of all our clients. Therefore, we kindly remind you that clients are responsible for any damages to the vehicle resulting from their actions. Whether accidental or intentional, any damage caused by the client will be assessed and charged accordingly. We appreciate your understanding and cooperation in ensuring that our vehicles remain in excellent condition for everyone’s benefit. If you have any questions or need further clarification, please do not hesitate to contact us. Thank you for your attention to this matter.

Additional Stops

For your convenience and to ensure a smooth journey, any additional stops en route must be requested in advance. This allows us to plan accordingly and provide the best possible service. Please note that unscheduled stops are not permitted unless in the case of an emergency. This policy helps us maintain timely and efficient service for all our clients. We appreciate your understanding and cooperation.

Smoke & Food

To ensure a clean and comfortable environment for all passengers, smoking is strictly prohibited in all vehicles. Additionally, the consumption of food and beverages is subject to the driver’s discretion. This policy helps us maintain the cleanliness and good hygiene in all vehicles for everyone’s comfort. We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or special requests, please feel free to discuss them with your driver or contact us directly.

Force Majeure

Please be advised that our company is not liable for delays or cancellations caused by unforeseen circumstances beyond our control, such as extreme weather conditions, road closures, strikes, or other force majeure events. While we strive to provide timely and reliable service, these situations can occasionally disrupt our operations. In such cases, we will make every effort to arrange alternative solutions to minimize any inconvenience. We appreciate your understanding and patience during these exceptional circumstances. If you have any questions or need assistance, please feel free to contact us.

Amendments to Terms

Please note that our Yaad Rides Ja reserves the right to amend these terms and conditions at any time to ensure the highest quality of service and compliance with regulations. Should there be any significant changes, we will notify clients prior to their booking to ensure full transparency and understanding. We appreciate your attention to these updates and your continued trust in our service.